Terms & Conditions

Bookham Catering Spares are committed to protecting your privacy. The personal information which we hold will be held securely in accordance with our internal security policy, the law and the Which? Web Trader Code.

We will not transfer any information outside the European Economic Area. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

Bookham Catering Spares only collect information about you to process your order. The type of information we will collect about you includes: your name, address , phone number , e-mail address , credit/debit card details.

We do not store your credit/debit card information once your order has been processed.

We will not e-mail you in the future unless you have given us your consent and you can be sure that under NO Circumstances will we divulge your information to any third party.

We will give you the chance to refuse any marketing e-mail from us in the future.

The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or amend it promptly.

If you have any questions or comments regarding privacy, please e-mail us: enquiries@catering-spares.com

Statutory Rights

This does not affect your statutory rights as a consumer.

All credit card details are collected using an SSL Secure Server. We do not keep any record of your credit card details after your payment has been collected.

If you have any questions about security or you suspect your card details have been used fraudulently on our website, contact us at enquiries@catering-spares.com or call us on 07770 483 708

Our office address is Bookham UK LtdĀ | 22 Howard Road | Bookham | Surrey | KT23 4PW

Complaints

If you have a complaint, please let us know as soon as possible. You can do this by either calling us on 07770 483 708 or emailing enquiries@catering-spares.com

Our goal is to put our customers first, and we pledge to work hard at ironing out any bad feeling or unsatisfactory service. We aim to resolve any complaint within 5 working days.